Terms and Conditions
To Make a Booking
Contact Absolutours via email or through the contact button on the website. Alternately telephone +44 (0)1209 821295 or Mobile +44 (0)7775 774 083 and leave a message with your contact details. Absolutours will get back to you within 48 hours to discuss personal requirements.
On receipt of a booking, confirmation will be sent within 7 working days to be checked for accuracy. A deposit of 10% of the tour price plus any deposits required by suppliers e.g. entrance fees, will confirm your booking. Payment terms must be agreed before confirmation is given.
Services of a fully insured professional Blue Badge Guide registered with the Institute of Tourist Guiding and member of the British Guild of Tourist Guides. For tours by car, services of a professional Blue Badge Guide plus chauffeur in a hired vehicle insured for ‘private hire’ bookings.
Entrance charges, meals, public transport, gratuities etc. and incidental expenses.
A quote will be given in advance as many tours are bespoke, fees being in line with those recommended by the British Guild of Tourist Guides. Charges will be itemised and invoiced. Half days tours are quoted as up to 4 hours and Full Days for tours up to 9 hours. Tours which fall short of the maximum hours for a Half or Full day tour will be charged at the given rate unless agreed otherwise. Where a tour needs to exceed the stated hours overtime may be charged but will be quoted for.
Full payment will be due 14 days prior to tour unless ‘payment on the day’ has been agreed in advance when it will be due at the commencement of the tour. Payment can be made in cash, by cheque drawn from a British bank or electronic bank transfer with any charges being paid at source.
In some cases a fee will be charged for writing specialised bespoke itineraries but will only be charged if, after delivery of the itinerary, that tour is not confirmed or later cancelled.
In the interests of safety the advised maximum group size for a walking tour is 20 persons. Student groups must be accompanied by a tutor or responsible adult.
Coach and Vehicle Tours
Tours using vehicles are priced per group not per person. Prices quoted are in British Pounds Sterling. When providing vehicles and drivers for groups or individuals these must be fully insured. Guiding services by car will involve booking a private hire vehicle with driver. For larger groups hire of a Public Service vehicle, e.g. mini coach with driver, may be applicable when payment will need to be made direct to the supplier of that vehicle. Coaches provided for a tour must be equipped with a working microphone and PA system for use by the guide. Should the system not be working Absolutours reserve the right to cancel a tour, when full cancellation charges will apply.
It is necessary to receive notice of cancellation prior to commencement of services:
Up to 14 days - Full refund less deposit, any non-refundable payments due to suppliers, other out-of-pocket expenses, charges for services rendered and administration costs if any.
13 to 8 days - 50% of the guiding services fee.
7 days to 48 hours - 75% of the guiding services fee.
After 48hours – no refund of the guiding services fee. In addition all cancellation charges will include non-refundable payments due to suppliers, other out-of-pocket expenses, charge for services rendered (e.g. itinerary planning if required) and administration costs if any. In the event that cancellation is made after payment has been received Absolutours will refund monies based on the above tariff. In exceptional circumstances Absolutours may choose to waive the charge.